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Do you ship internationally? 

We ship worldwide often at no extra cost!  You will find the shipping options as you proceed through checkout.


How long does shipping take? 

Australia & New Zealand: 2-7 working days

USA: 7-14 working days

UK: 7-14 working days

Rest of the World: 7-21 working days.


Will I be charged for taxes?

Taxes vary from Country to Country and we are not liable for any customs or tax you may be charged from your Country.


What is your returns policy? 


Simply send back your item within 30 days of purchase in brand new condition for a full refund.  Should we find the unit is returned in unsellable condition we reserve the right to refuse the return.

If your item has a problem simply call or email us and we'll get it fixed out within the warranty period. Often there's no need to return the item at all!




Still got questions? Contact us>


What forms of payments do you accept? 

We accept credit card and paypal. Should you wish to pay by bank eposit for larger orders please email us.


What are your warranty terms & conditions?

PTZ cameras and webcams come with a 2 year warranty, whilst accessories come with a 1 year warranty.  For terms and conditions click here.



Here are the questions we are most frequently being asked:

payment & warranty
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